If 14 days have gone by since your purchase from our online shop, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase. If you have a concern with a product it is best to contact us via email: firstname.lastname@example.org. Shipping/Postage/Delivery charges will be at the customer’s expense.
If you need to exchange it for the same item, send an email to email@example.com If you have a concern with a product it is best to contact us via email firstname.lastname@example.org to discuss the best course of action. Shipping / Postal / Delivery charges will be at the customer’s expense.