Returns & Refunds

At SuperNatural Skincare we want you to be satisfied every time you shop with us. All returns must be pre-approved. We offer a 100% money back product satisfaction guarantee on products returned within 14 days. Unfortunately, we cannot issue a change of mind refund for goods that have been opened.

RETURNS

If 14 days have gone by since your purchase from our online shop, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.  If you have a concern with a product it is best to contact us via email: info@supernaturalskincare.com.au. Shipping/Postage/Delivery charges will be at the customer’s expense.

REFUNDS

If you need to exchange it for the same item, send an email to info@supernaturalskincare.com.au  If you have a concern with a product it is best to contact us via email info@supernaturalskincare.com.au to discuss the best course of action.  Shipping / Postal / Delivery charges will be at the customer’s expense.