• SHIPPING

    To return your product, you should mail your product to: PO Box 217 Forestville 2087 NSW.  You are responsible for paying for your own shipping costs for any returned item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    DELIVERY

    How much does delivery cost?  

    We use Australia Post for shipments both within Australia and Internationally. You shipping costs are dynamically calculated on the cart page based on the overall weight and physical size of the items in your cart. Delivery charges are waived if purchases are above $150 and are being shipped within Australia.

    How do I calculate shipping?

    You can calculate your shipping costs on the cart page during the checkout process. At the base of the cart page there is a “Calculate Your Shipping” table where you can add the destination country, state and postcode. Once this information is added you simply click the “Update Totals” button and the cost will be added to the order total.

    Order hasn’t arrived, where is it?

    Orders are dispatched within 3 business days and shipping times are estimated at between 3 to 7 business days depending on your location. If your order still has not arrived within this period please contact info@supernaturalskincare.com.au and we will make enquiries on your behalf. You will receive confirmation of your order, via email on successful order submission. If the delivery person cannot find you, for example Australia Post leaves a Calling Card at the address, you will need to go to the post office specified to collect the item.  International parcels will be subject to the delivery mechanisms employed in your country.

    Is a signature required for delivery?

    When registering and supplying address details please remember that someone must be available to sign for the goods.  Based on this, using a business delivery address often ensures your goods are delivered safely.

    If the Product is Out of Stock, or is the wrong product or I am unhappy with my purchase?

    We will contact you via email to advise of an out of stock situation and advise on an approximate date of restocking or seek to understand your wishes ranging from a wish to wait for the full order, a credit and delivery of a partial order or a full credit and await to reorder.  In circumstances where you have purchased the wrong product we will gladly provide a full refund within 14 days of receipt of the product minus any delivery charges, providing the product(s) is/are un-opened and in original packaging and condition. Occasionally packaging is damaged “in transit”, products will not be replaced if all that is damaged is the packing. Products returned without a reason or authorisation will not be credited or replaced. Products returned due to faults or client reaction will be replaced not credited.  The cost of returning products will reside with the customer.  If there is any concern with a product it is best to contact us via email: info@supernaturalskincare.com.au.

    Which Credit Cards are accepted by SuperNatural Skincare?

    Visa, Mastercard, and Paypal.