• RETURNS

    If 14 days have gone by since your purchase from our online shop, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.  If you have a concern with a product it is best to contact us via email: info@supernaturalskincare.com.au. Shipping/Postage/Delivery charges will be at the customer’s expense.

    REFUNDS

    If applicable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items (if applicable) cannot be refunded.  Only regular priced items may be refunded. Exchanges (if applicable) are replaced if they are defective or damaged.  If you need to exchange it for the same item, send an email to info@supernaturalskincare.com.au and send your item to: PO Box 217 Forestville 2087 NSW.  If you have a concern with a product it is best to contact us via email info@supernaturalskincare.com.au to discuss the best course of action.  Shipping / Postal / Delivery charges will be at the customer’s expense.