• OVERVIEW

    This website is operated by SuperNatural Skincare International Pty Ltd the terms “we”, “us” and “our” refer to SuperNatural Skincare International Pty Ltd. SuperNatural Skincare International Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, and conditional upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    WHAT DO WE DO WITH YOUR INFORMATION?

    As part of the buying and selling process, we collect the personal information you give us such as your name, address and email.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our online store, new products and other updates.

    CONSENT

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.  How do I withdraw consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@supernaturalskincare.com.au.

    PRIVACY & DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.  Our store is hosted with Philboss Design. They provide us with WooCommerce a secure WordPress e-commerce plugin that allows us to sell our products and services to you. SuperNatural Skincare does not collect personal information when you visit our site unless you register with us, enter into a promotion or place an order.

    SHOPPING CART

    All personal details submitted to SuperNatural Skincare, including, names, addresses, phone numbers, email addresses and credit card numbers shall be held in the strictest confidence and will not be passed on or held in a manner accessible by third parties except for the purposes of fulfilling your order. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission. All transaction details submitted http://www.supernaturalskincare.com.au via the shopping cart are encrypted to prevent access by other parties. We take Credit Card fraud very seriously. Tracking & monitoring systems are in place on all transactions and all fraud attempts will be reported to Police. As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

    PAYMENT (to be updated)

    If you choose a direct payment gateway to complete your purchase, then SuperNatural Skincare stores your credit card data. It is encrypted through a 128/256 Bit Rapid Secure Sockets Layer (SSL) certificate. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    THIRD-PARTY SERVICES

    In general, the third-party providers used will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Note the services of a third-party service provider, may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links – When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

    SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a 256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that they/we continue to sell products to you.

    QUESTIONS & CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@supernaturalskincare.com.au.